Machine manufacturers and equipment suppliers
OEM & machine builders
If you build machines, your customers are increasingly asking whether they can be monitored — and your service organisation is spending money sending engineers to diagnose faults that could have been identified remotely. Connectivity turns both of those into an advantage rather than a cost.
What goes wrong
Typical problems in oem & machine builders
If more than two of these are familiar, there is a first project here worth doing.
- 01
Customers are asking for connectivity that the machine cannot currently provide
- 02
Service engineers travel to diagnose problems that are visible in the data
- 03
No visibility of how machines behave in the field after commissioning
- 04
Warranty claims cannot be assessed against actual operating conditions
- 05
Competitors are shipping connected machines and it is affecting tenders
What we build
Solutions for oem & machine builders
- 01
Connected machine platform
A standard connectivity and data package designed into your machine, so every unit shipped is monitorable from the first day.
- 02
Remote diagnostics and support
Secure remote access to machine data and, where appropriate, to the controller — so a large share of service calls are resolved without travel.
- 03
White-label customer dashboards
A monitoring portal branded as yours, giving your customers visibility and giving you an ongoing relationship after the sale.
- 04
Fleet analytics
Aggregate data across all installed machines, informing design decisions with how equipment is actually used rather than how it was expected to be.
- 05
Service and warranty data
Operating conditions, duty cycle and fault history available when a warranty claim is assessed.
Technology
What is typically involved
- Embedded or DIN-rail gateway designed into the machine
- Secure remote access with per-customer isolation and audit
- Multi-tenant cloud platform with role separation
- Fleet-level analytics and comparison
- Branded web and mobile interfaces
- Provisioning workflow so commissioning is a scan, not a project
Outcomes
What changes
Described rather than quantified — we do not publish numbers we have not measured for you.
- Connectivity as a standard machine feature
- A measurable share of service calls resolved remotely
- Field behaviour visible for design and reliability work
- Warranty assessed against actual operating data
- A recurring service offering alongside machine sales
Capabilities
Most relevant here
- Industrial IoTGet data off your machines — existing PLCs, new sensors, or both.
- Edge Computing & GatewaysIndustrial gateways, protocol conversion and processing at the plant.
- Custom Industrial SoftwareWeb applications, backends and APIs built for plant operations.
- Mobile ApplicationsPlant apps for operators, maintenance teams and management.
- PLC ProgrammingPLC development, migration, integration and troubleshooting.
Questions
OEM & Machine Builders — common questions
Our customers are concerned about their data being visible to us.
That concern is reasonable and the platform must be designed around it. Per-customer isolation, explicit consent for what the OEM can see, auditable access, and the ability for the customer to run entirely on their own infrastructure are all standard design options. Being explicit about this in your sales conversation usually turns it from an objection into a differentiator.
Can this be white-labelled as our own product?
Yes — that is the usual arrangement for machine builders. The interface, the domain and the branding are yours. We build and maintain the platform behind it, either as a development engagement you then own, or on an ongoing basis. Both work; which is better depends on whether you want to carry the software capability internally.
Tell us about your oem & machine builders plant
What runs on your floor, and what you cannot currently answer. We will tell you what is readable today and what a first phase would involve.